Elevator Service & Repair | All Inclusive Maintenance Contracts | Troubleshooting | State Required Testing | Modernization |
Graffiti Removal and Metal Refurbishing | Door Enhancements | Escalator Service & Repair | Security Cameras & Card Readers
Graffiti Removal and Metal Refurbishing | Door Enhancements | Escalator Service & Repair | Security Cameras & Card Readers
all inclusive maintenance contracts
We offer contracts from "inspection only" or "testing only" to "all-inclusive" which includes all maintenance, repairs, inspection, fire testing and State-required load testing.
It's important to read the fine print of an agreement.
Most elevator service agreements do not include monthly maintenance and support. Ours does. "All inclusive" means just that, we include it all. Here are 5 things you should know before you sign an elevator service agreement:
1. Do you know what is covered in your contract? What parts, labor and tests are covered and what will you have to pay extra for? Are you finding that expensive repairs that you thought would be covered are wreaking havoc on your budget? Please read your contracts thoroughly, yes, even the small print. Ask questions about any additional costs you can expect. Are State-required test included, or will you pay extra for them? You will find our contracts easy to read and understand. We will listen to your needs and answer your questions.
2. Were you given a maximum travel time you will be charged for? If an “expert “or repair crew is called in from “the office” , will you have to pay for the 5 or 6 hour round trip? With our “home” in Fresno, our expert technicians are all from this area.
3. Does your elevator company make it nearly impossible to get out of your contract, even if you are unhappy with their service, or even of the contract term has expired? Watch for the automatic rollover at the end of the term if you have not sent in your cancellation within a specific window of time. We want to earn your loyalty, not force it. Our contracts can be written with shorter terms, or with longer terms but options to cancel; with payment plans that work best for you, whether annual, semi-annual, quarterly or monthly; with verbiage that you understand and can live with.
4. Is your required payment going up more that you expect? Is there esoteric language in your contract about metal indexes and costs of fringe benefits that increase your payment for each portion of your contract term without you knowing how much that will be until the dreaded bill arrives? Our charges for the entire term of your contract will be clearly spelled out for you before you sign.
5. How often does your contract state that a technician will actually perform maintenance service? When was the last time you saw your technician except when you had to call because of a problem? Is the monthly testing being performed? Is a log kept onsite showing work completed? Have you been surprised to receive State Preliminary Reports showing work needed that you thought should have been covered in your maintenance contract? We have actually gained many of our customers because they received Preliminary reports and called us to rectify the deficiencies discovered. Although we cannot claim that there will never be problems with equipment we service, we can promise that we will perform proper maintenance service procedures that will help minimize down time frustrations.
It's important to read the fine print of an agreement.
Most elevator service agreements do not include monthly maintenance and support. Ours does. "All inclusive" means just that, we include it all. Here are 5 things you should know before you sign an elevator service agreement:
1. Do you know what is covered in your contract? What parts, labor and tests are covered and what will you have to pay extra for? Are you finding that expensive repairs that you thought would be covered are wreaking havoc on your budget? Please read your contracts thoroughly, yes, even the small print. Ask questions about any additional costs you can expect. Are State-required test included, or will you pay extra for them? You will find our contracts easy to read and understand. We will listen to your needs and answer your questions.
2. Were you given a maximum travel time you will be charged for? If an “expert “or repair crew is called in from “the office” , will you have to pay for the 5 or 6 hour round trip? With our “home” in Fresno, our expert technicians are all from this area.
3. Does your elevator company make it nearly impossible to get out of your contract, even if you are unhappy with their service, or even of the contract term has expired? Watch for the automatic rollover at the end of the term if you have not sent in your cancellation within a specific window of time. We want to earn your loyalty, not force it. Our contracts can be written with shorter terms, or with longer terms but options to cancel; with payment plans that work best for you, whether annual, semi-annual, quarterly or monthly; with verbiage that you understand and can live with.
4. Is your required payment going up more that you expect? Is there esoteric language in your contract about metal indexes and costs of fringe benefits that increase your payment for each portion of your contract term without you knowing how much that will be until the dreaded bill arrives? Our charges for the entire term of your contract will be clearly spelled out for you before you sign.
5. How often does your contract state that a technician will actually perform maintenance service? When was the last time you saw your technician except when you had to call because of a problem? Is the monthly testing being performed? Is a log kept onsite showing work completed? Have you been surprised to receive State Preliminary Reports showing work needed that you thought should have been covered in your maintenance contract? We have actually gained many of our customers because they received Preliminary reports and called us to rectify the deficiencies discovered. Although we cannot claim that there will never be problems with equipment we service, we can promise that we will perform proper maintenance service procedures that will help minimize down time frustrations.
